Did you know that Evil Skippy has trained over 1 million managers and supervisors? (Number is approximate). A common theme is that almost any person truly can develop the necessary skills to become an effective leader in the workplace — you just need a Supervisory Bag of Tricks with snappy comebacks to any situation.
Here (from “Cookies From the Parkside 2”) is Trick No. 248, a line to use when an employee starts heading down the Drama Queen Highway: